Frequently asked questions
Roasting, organic beans, shipping and returns. Didn't find your answer? Email Frank@HouseofFranksCoffee.com.
Three things you can actually check. Frank's Roasts use 100% USDA Certified Organic beans. Every batch is air-roasted, so the beans float on hot air instead of tumbling against hot metal. And the roastery makes all of its own energy onsite from renewables.
Most roasters use a drum: a hot metal barrel that tumbles the beans. Frank's air roaster keeps every bean moving in a tornado of clean hot air. Less scorching, a more even roast, and a cleaner, brighter cup.
Every Frank's Roast (Scoutmaster, Medium, Breakfast Blend, French Roast, Cold Brew and Pods) is made with 100% USDA Certified Organic beans. The certification covers the beans. Our co-op coffees and teas are labeled individually on each product page.
Frank's Roasts are roasted to order. We roast your bag after you order it, then ship it within 1–3 business days.
Subscriptions ship free, every delivery. One-time orders of Frank's Roasts ship at $7 per pound, free over $80. Our co-op coffees and teas always ship free.
Return it within 30 days of delivery for a full refund or exchange. Email Frank@HouseofFranksCoffee.com and we'll sort it out.
Medium grind suits drip machines and pour-over. Coarse grind is for French press and cold brew. Not sure? Medium is the safe pick.
A portion of every sale supports Orangutan Foundation International, The Nature Conservancy and the Boy Scouts of America (Sam Houston Area Council).
You'll get a confirmation email right after checkout with your order number. Tracking follows once it ships.
We roast quickly, so email Frank@HouseofFranksCoffee.com as soon as possible and we'll do what we can.
Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and Shop Pay.
Frank's Coffee Pods fit Keurig and Nespresso. They won't fit a Ninja coffee machine.
TRY FRANK'S COFFEE RISK-FREE FOR 30 DAYS
If it isn't the best cup you've had in a while, send it back within 30 days of delivery for a full refund or exchange. Frank stands behind every bag.
FIND YOUR ROASTTRY FRANK'S COFFEE RISK-FREE FOR 30 DAYS
If it isn't the best cup you've had in a while, send it back within 30 days of delivery for a full refund or exchange. Frank stands behind every bag.
FIND YOUR ROAST