Frequently asked questions

Roasting, organic beans, shipping and returns. Didn't find your answer? Email Frank@HouseofFranksCoffee.com.

What makes House of Franks Coffee different? +

Three things you can actually check. Frank's Roasts use 100% USDA Certified Organic beans. Every batch is air-roasted, so the beans float on hot air instead of tumbling against hot metal. And the roastery makes all of its own energy onsite from renewables.

What does air-roasted mean? +

Most roasters use a drum: a hot metal barrel that tumbles the beans. Frank's air roaster keeps every bean moving in a tornado of clean hot air. Less scorching, a more even roast, and a cleaner, brighter cup.

Is all of your coffee organic? +

Every Frank's Roast (Scoutmaster, Medium, Breakfast Blend, French Roast, Cold Brew and Pods) is made with 100% USDA Certified Organic beans. The certification covers the beans. Our co-op coffees and teas are labeled individually on each product page.

When is my coffee roasted? +

Frank's Roasts are roasted to order. We roast your bag after you order it, then ship it within 1–3 business days.

How much is shipping? +

Subscriptions ship free, every delivery. One-time orders of Frank's Roasts ship at $7 per pound, free over $80. Our co-op coffees and teas always ship free.

What if I don't love it? +

Return it within 30 days of delivery for a full refund or exchange. Email Frank@HouseofFranksCoffee.com and we'll sort it out.

Which grind should I choose? +

Medium grind suits drip machines and pour-over. Coarse grind is for French press and cold brew. Not sure? Medium is the safe pick.

Who do you give back to? +

A portion of every sale supports Orangutan Foundation International, The Nature Conservancy and the Boy Scouts of America (Sam Houston Area Council).

How do I know my order went through? +

You'll get a confirmation email right after checkout with your order number. Tracking follows once it ships.

Can I change or cancel my order? +

We roast quickly, so email Frank@HouseofFranksCoffee.com as soon as possible and we'll do what we can.

What payment methods do you accept? +

Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and Shop Pay.

Do your pods fit my machine? +

Frank's Coffee Pods fit Keurig and Nespresso. They won't fit a Ninja coffee machine.

TRY FRANK'S COFFEE RISK-FREE FOR 30 DAYS

If it isn't the best cup you've had in a while, send it back within 30 days of delivery for a full refund or exchange. Frank stands behind every bag.

FIND YOUR ROAST

TRY FRANK'S COFFEE RISK-FREE FOR 30 DAYS

If it isn't the best cup you've had in a while, send it back within 30 days of delivery for a full refund or exchange. Frank stands behind every bag.

FIND YOUR ROAST